This Privacy Policy is applicable to Personal Data that Insight Level, S.A.P.I de C.V., with address at Sendero Sur number 285, Colonia Contry C.P 64860, Monterrey, Nuevo León, Mexico, collects.

We are aware of the importance of the legitimate, controlled and informed treatment of users' personal data. Therefore, we make available to everyone this Privacy Policy about the treatment that are given to your personal data and other information that is collected.

Personal data and Sensitive data

In principle, INSIGHT LEVEL respects the privacy of any individual who visits our website, use our computer or mobile software applications, social media pages and HTML-formatted e-mail messages or interacts with us in any way. Through the identification and treatment of risks and impacts, INSIGHT LEVEL established processes that regulate the proper use and protection of information handled by any user of INSIGHT LEVEL, both internally and externally, thus preventing the destruction, disclosure, modification and unauthorized use of any information relating to customers, employees, suppliers, pricing, knowledge bases, manuals, case studies, source codes, strategy, management, and other concepts; pledging to develop, implement and maintain steady growth and continuous improvement of the Information Security Management Process.

The information collected can include:

  1. Personal Information: Full name, gender, age, date and place of birth, nationality, email, bank account number for payroll deposit, provision of services and / or commercial contracts, family information and / or economic dependents, passport, social networks.
  2. Contact Information: name, address, email, and telephone numbers.
  3. Patrimonial and / or financial data.
  4. Information about your company: Name, size, location and role within the company.
  5. Internet Protocol address (“IP address”) and information derived from it such as geographic location.
  6. Unique IDs such as a cookie placed on your computer, mobile or device IDs.


The collection and processing of your personal data is performed for the following purposes, which we consider necessary for the existence, maintenance and fulfillment of the business relationship, relationship with suppliers, commercial partners, users and subsidiaries of INSIGHT LEVEL in Mexico and / or abroad.

To manage the business, personal, or service relationship, it is necessary to:

  1. To fulfill our legal and contractual obligations.
  2. Maintain and monitor the service provided.
  3. Attend any request, and / or complaint from our business partners, users, or suppliers.
  4. To update and register our system of users and / or suppliers and / or business partners or subsidiaries of INSIGHT LEVEL.
  5. To identify and check signatures of legal representatives and to conclude any agreement and / or contract and / or agreements.
  6. Identification and recognition of service providers and / or users and / or suppliers.
  7. Procedures and follow-up on invitations and support in events involving INSIGHT LEVEL.
  8. Provide support or other services.
  9. Notify you about new product releases or complementary products.
  10. Licensing Compliance.
  11. Improve Products and Services.
  12. Obtain Third Parties Services.

With regard to transfers requiring consent:

Transfers that require your consent are tacitly accepted by you consenting this Privacy Policy, of the use of your personal information and being duly informed of the data that was collected and for what purposes, accepting the terms contained that were elaborated in compliance with the Federal Law on Protection of Personal Data in Possession of Private Parties, otherwise you may exercise your ARCO rights (access, rectification, cancellation or objection) on your personal data.

Security measures

INSIGHT LEVEL has taken the necessary technical, administrative and physical security measures to ensure the integrity of your personal data and to prevent any damage, loss, alteration, destruction, unauthorized use, access or treatment. However, it is clear that any data transmission over the Internet is completely secure and therefore INSIGHT LEVEL cannot guarantee that the processing of your personal data will be free from all damage, loss, alteration, destruction or unauthorized use, access or treatment. Only authorized personnel, who have complied and observed the corresponding confidentiality requirements, may participate in the processing of their personal data. Authorized personnel are prohibited to allow access to unauthorized persons and using their personal data for any purposes other than those described in this Privacy Policy. The obligation of confidentiality of the persons who participate in the processing of your personal data subsists even after the relationship with INSIGHT LEVEL is done.

Transfer of Personal Data

INSIGHT LEVEL, may transfer all or part of the personal data within its subsidiaries, business partners, customers, service providers, companies that are responsible for processing or conducting customer satisfaction surveys. The transfer of personal data can be national or international. In any case, the third parties, process the information by INSIGHT LEVEL instruction and have assumed contractual obligations with INSIGHT LEVEL and its subsidiaries in other countries, in order to protect the personal data of our users, customers, suppliers, business partners and service providers. As INSIGHT LEVEL has international reach, your personal data can be communicated to other companies of our same corporate group. Therefore, your data can be transferred to our affiliates, which are located outside of Mexico. The subsidiaries, business partners, customers and service providers of our organization, who may receive or consult your personal data, have implemented measures and policies for the protection of the personal data of our users, customers, business partners and suppliers. These policies are consistent with those of INSIGHT LEVEL and try to comply with the applicable regulations in each country.

INSIGHT LEVEL, may participate in any corporate transaction (including mergers, divestitures, sale of assets or shares, corporate restructuring, among other transactions). As part of INSIGHT LEVEL's assets, your personal data are part of these assets, you agree that INSIGHT LEVEL may communicate your personal data to third parties in the context of the transactions indicated in this paragraph. Among the third parties mentioned are, among others, the acquirers of assets, advisers, legal, accounting, financial, audit, and other advisers involved in the transaction. We will only communicate your personal data to those third parties to the extent that the communication is necessary to evaluate or complete the transaction or when the transfer is necessary as a result of it.

Use of Cookies and Similar Technologies

Insight Level use cookies and other similar technologies to help collect data of our users, which allows us to gather data about your activity while you are using our software or visiting our website: The information is only collected for the following purposes:

  • Store your preferences and settings;
  • Enable to sign in;
  • Combat Fraud;
  • Improve your experience, analyzing how our software and website are performing;
  • Statistical purposes.

There are several forms to limit the use of cookies and other similar technologies including browser control and deleting cookies. Also most of the browsers allows the option of disable the use of this technologies from your browser at any time.

ARCO Rights

In accordance with the Federal Law on Protection of Personal Data in Possession of Private Parties and its Regulations (hereinafter LFPDPPP), you enjoy the rights of Access, Rectification, Cancellation and Objection to Treatment (the "ARCO Rights"); Likewise, it has the right to revoke at any time the consent granted for the processing of its personal data to the extent permitted by law. For the exercise of your ARCO Rights or your right of revocation or for any question or complaint regarding the processing of your personal data, please contact the Legal Affairs Department of INSIGHT LEVEL. In the event that you wish to know if there are options available for you to limit the use or disclosure of your personal data for any specific treatment, please consult our INSIGHT LEVEL Legal Affairs area. Your requests will be evaluated under the terms established in the LFPDPPP and other obligations applicable to INSIGHT LEVEL, which will communicate in accordance with the following:

  1. Your name, mobile or phone number, address and / or email or other means to communicate the response to your request.
  2. The documents proving your identity or, as the case may be, the legal representation of the data subject.
  3. The clear and precise description of the personal data in respect of which it is request to exercise any of the aforementioned rights.
  4. Any other document or information that facilitates the location of your personal data.
  5. In the case of requests for rectification, the data subject must indicate the modifications to be made and provide the documentation that supports your request.
  6. The indication of the place where the originals of the attached documents may be reviewed.
  7. INSIGHT LEVEL shall notify the data subject, within twenty business days from the date on which the request for access, rectification, cancellation or objection was received, the determination made so that, if it is appropriate, it becomes effective within fifteen working days following the date on which the reply is communicated.
  8. The aforementioned periods may be extended once only for an equal period, provided that the circumstances of the case are justified.


The obligation to access information shall be deemed to be fulfilled when personal data are made available to the data subjects through any means of communication.


The data subjects may revoke his or her consent to the processing of personal data at any time, and only for such purposes must send a writing request to the Legal Affairs area at the address indicated in the first paragraph of this Privacy Policy and / or through the following email account: INSIGHT LEVEL, within the following twenty business days from the date the request for revocation was received, will inform the data subjects if its request is appropriate or inappropriate, and if it proves to be appropriate, it shall be notice the response within fifteen business days to the email provided by the data subject.

The exercise of the ARCO rights is free, however, in the event that you reiterate your request in a period shorter than 12 (twelve) months, the costs will be three days of General Minimum Wage in force plus VAT, unless there are substantial modifications to the Privacy Policy that motivate new ARCO requests. The data subjects are responsible for shipping costs, the cost of reproduction of copies or other formats and, if applicable, the cost of document certification.

Click here to consult the ARCO rights, as well as your procedure.

Personal Data Modification

You can view, edit or delete your personal data through the INSIGHT LEVEL website ( making a registration using your e-mail and generating a password. Following the registration you can access at any time to do modifications of your personal data. These modifications will be made immediately without any approbation or authorization of INSIGHT LEVEL.

Policy Updates

INSIGHT LEVEL reserves the right to make changes or updates to this Privacy Policy at any time, in order to take care of new legislation or case law, international treaties, internal policies, new requirements for the provision or offer of the services offered. These modifications will be available through the INSIGHT LEVEL website (

General Consent

If this Privacy Policy and its modifications have been made available to the data subject, either personally or through the website or other means, and not having immediately expressed any objection, it will be understood that the data subject has tacitly consented to the processing of his data . If the data subject has provided his data verbally, in writing, by electronic, optical or any other technology, or by unambiguous signs, it shall be understood that it has given its express consent.

Last updated: May/10/2017